Case Resolution Specialist I

<p><span style="font-weight: 400;">Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! We are looking for an Case Resolution Specialist I for our team in Pennsylvania.</span><span data-ccp-props="{"201341983":0,"335559740":276}">&nbsp;</span></p> <p><em><span data-contrast="auto">This is a field-based position with a required commute of 2-3 days per week into our Pittsburg office.</span></em></p> <p><strong><span data-contrast="auto">Department &amp; Position Overview:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Case Resolution Specialist I role is a customer-centric role will partner with patients and health plans to identify issues preventing the patient from continuing services. This team also assists any former patient who is looking to return to the agency with restoring their homecare services. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition back our program.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Responsibilities: </span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Provide </span><strong><span data-contrast="auto">high-level</span></strong><span data-contrast="auto"> customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating Freedom Care's values of ensuring care and compassion with a positive, helpful demeanor</span><span data-ccp-props="{}">&nbsp;</span></li> <li><strong><span data-contrast="auto">Consistently meets</span></strong><span data-contrast="auto"> monthly performance metrics of starting patients on Care and call handling</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Act as the primary point of contact for all Patients and Caregivers restoring their services, coaching them through the&nbsp;</span><span data-contrast="auto">application &amp;</span><span data-contrast="auto"> enrollment process of the&nbsp;</span><span data-contrast="auto">program</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Achieve monthly standard to enroll a minimum of 22 patients and caregivers onto FreedomCare’s Pennsylvania homecare</span><span data-contrast="auto">&nbsp;program</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Maintain high quality of customer service on all inbound &amp; outbound calls with potential patients &amp; caregivers</span><sp