Client Services Manager

<h1>Client Services Manager – Home Care</h1> <p>BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>West Chester, PA office</strong>.</p> <p>Are you looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients, families, and field employees? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, managing a caseload, building community relationships, and supporting the growth of the office.</p> <h3>What You'll Do</h3> <ul> <li>Coordinate client services and address emergent scheduling needs.</li> <li>Manage and proactively grow an assigned caseload.</li> <li>Build lasting relationships with clients, referral sources, payors, and community organizations.</li> <li>Provide exceptional customer service while ensuring quality home care.</li> <li>Partner with Clinical Managers to support and supervise field employees.</li> <li>Develop strong, collaborative relationships with office and field teams.</li> <li>Monitor key business and operational metrics.</li> <li>Support the overall growth and success of the West Chester office.</li> </ul> <h3>What We're Looking For</h3> <ul> <li>Bachelor's degree preferred.</li> <li>Prior medical office, healthcare, or home care experience preferred.</li> <li>Previous supervisory or leadership experience is a plus.</li> <li>Demonstrated success achieving goals and taking on increasing responsibility.</li> <li>Strong computer skills, including electronic medical record experience.</li> <li>Excellent communication, interpersonal, and organizational skills.</li> <li>Ambition to grow and advance within BAYADA.</li> </ul> <h3>Why Join BAYADA?</h3> <p>BAYADA offers the opportunity to <strong>build your leadership skills, grow your career, and make a meaningful difference</strong> in the lives of clients and families.</p> <ul> <li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li> <li><strong>Award-winning workplace</strong>: proud to be recognized by</li> <ul> <li>Newsweek’s Best Place to Work for Diversity</li> <li>Newsweek’s Best Place to Work for Women</li> <li>Newsweek’s Best Place to Work (overall)</li> <li>Newsweek’s Best Place to Work for Women and Families</li> <li>Glassdoor Best Places to Work</li> <li>Forbes Best Places to Work for Women</li> </ul> <li><strong>Weekly pay</strong></li> <li><strong>AMAZING culture:</strong>&nbsp;we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li> <li><strong>Strong employee values and recognition</strong>: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li> <li><strong>Diversity, equity, inclusion, and belonging:&nbsp;</strong>Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li> <li><strong>Growth opportunities</strong>: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li> <li><strong>Check out our blog</strong>:&nbsp;<a href="https://www.bayada.com/search?q=Newsweek&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2&amp;gh_src=lpiuwgry2">https://www.bayada.com/search?q=Newsweek</a></li> <li><strong>Benefits</strong>: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental