Care Specialist I

<p><span data-contrast="auto">FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Here For You (An attitude of service, empathy, and availability)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Own It (Drive and ownership)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Do the Right Thing (High integrity)</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">- Be Positive (Great attitude and a can-do positive approach to challenges)</span><span data-ccp-props="{}">&nbsp;</span></p> <p>Join our team and make a positive impact on the lives of others! We are looking for a <strong>Care Specialist</strong> to join our team.</p> <p><strong><em><span data-teams="true">This is a remote role with occasional travel into the FreedomCare hub closest to you.</span></em></strong><span style="text-decoration: underline;"><strong><em><br></em></strong></span></p> <p><strong>Department &amp; Position Overview:</strong></p> <p>As a Care Specialist, you will work closely with caregivers to provide support and education on use of the FreedomCare app and be the subject matter expert on the continuous care process. You will be working closely with the Patient's and Caregivers, as well as inter-departmental teams within the business to ensure a quick and efficient turn-around time. You will be providing seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.</p> <p>People on our FreedomCare Team possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to solve problems and take ownership of each customer request ensuring that we always do the right thing for our members.</p> <p><strong>Every Day You Will:</strong></p> <ul> <li>Ensure a seamless, complete, and effective Welcome and Onboarding process for all Caregivers for cases approved to start on care for the AFC (Adult Foster Care) program</li> <li>Create and modify schedules in Freedom Cares’ scheduling application</li> <li>Serve as initial point-of-contact for calls from Caregivers related to App issues</li> <li>Field questions and concerns regarding the processing of Daily Notes</li> <li>Escalate issues identified in the review of Daily Notes</li> <li>Facilitate all Rapid Card processing</li> <li>Respond to Caregiver payment issues or changes related to payment information</li> <li>Coordinate with Team Support Specialist and field-based team members to manage the scheduling of required In-home Visits and Caregiver training to meet contractual guidelines</li> <li>Provide exceptional customer service and a positive experience for patients and caregivers</li> <li>Regular communication with a variety of MCOs/Case Management agencies regarding updating of patient authorizations and/or authorization related issues</li> <li>Perform quarterly status reviews for an assigned group of Participants</li> <li>Navigate multiple systems and portals to resolve App or case-