Team Lead of HomeCare Sales

<p><span style="font-weight: 400;">Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">We pride ourselves on our values which drive the level of care that we deliver to our patients:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Here For You (An attitude of service, empathy, and availability)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own It (Drive and ownership)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do the Right Thing (High integrity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be Positive (Great attitude and a can-do positive approach to challenges)</span></li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a Team Lead</span> <span style="font-weight: 400;">for our team in Georgia.</span></p> <p><span style="font-weight: 400;"><strong><em>This is a Hybrid role, 3 days in our Douglasville, GA office and 2 days remote, Monday through Friday 9AM to 6PM Eastern Time.&nbsp;</em></strong></span></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span data-contrast="none">FreedomCare’s Georgia operations support Structured Family Caregiving (SFC), a Medicaid home and community-based service option that helps eligible individuals receive daily care from a qualified live-in family caregiver, with coaching and oversight to support safe care at home.</span><span data-ccp-props="{"201341983":0,"335559740":259}">&nbsp;</span></p> <p><span data-contrast="none">The Team Lead is responsible for the day-to-day management, coaching, and development of a team of </span><span data-contrast="none">Homecare Sales Specialists. This team’s goal is to educate prospective patients and caregivers, assessing eligibility, and supporting enrollment progression through Service Record creation.</span><span data-contrast="none"> This role ensures team members have the guidance, workflow clarity, performance support, and accountability needed to deliver accurate, timely, compliant, and customer-focused service to prospective patients.</span><span data-ccp-props="{"201341983":0,"335559685":25,"335559739":280,"335559740":271,"335559991":10}">&nbsp;</span></p> <p><span data-contrast="none">The Team Lead of HomeCare Sales is critical in translating operational priorities into daily execution by monitoring queues, reviewing performance data, managing attendance and schedule adherence, supporting quality standards, and resolving escalations. This role requires strong people leadership, operational discipline, clear communication, data-informed coaching, and a commitment to developing high-performing teams while maintaining a compassionate, patient-first approach.</span><span data-ccp-props="{"201341983":0,"335559685":25,"335559739":280,"335559740":271,"335559991":10}">&nbsp;</span></p> <p><strong>Every Day You Will:</strong></p> <ul> <li><span data-contrast="none"> Directly supervise a team of Specialists, executing daily operational priorities, participating in coaching, attendance management, performance management, development planning, and recognition activities.</span></li> <li><span data-contrast="none"> Serve as the primary point of contact for team member questions, concerns, and escalated issues, ensuring timely resolution and appropriate escalation when needed.</span></li> <li><span data-contrast="none"> Manage and monitor attendance, punctuality, and schedule adherence to ensure adequate coverage, operational efficiency,